Refund policy

Ready-made pieces (anything not made or personalized for you): returnable within 30 days of delivery. Message me first, send it back unworn and unwashed, and I'll refund the piece to your original payment method once it arrives. Return shipping is yours unless the mistake was mine.

Custom and personalized pieces: final sale. Each one is stitched for you and can't go back on the shelf. But the promise on every order stands: if anything about your piece isn't right, message me within 14 days of delivery, photos help, and I'll make it right with a repair, a remake, or a refund. Wrong item, stitching defect, my error: always covered, no time limit argued.

Damaged or lost in transit: message me. Damage on arrival is treated like a defect, and lost packages I'll chase with the carrier.

How to start: email hello@threadedbysal.com with your order number.